Frequently Asked Questions
Everything you need to know about planning, booking, and enjoying a customized vacation with MastiTrips.
Booking & Customization
How do I get a customized quote for my holiday?
You can easily click the "Get Free Quote" button on our website, choose your destination, travel dates, hotel star preferences, and submit the inquiry. Our destination specialist will create a tailored day-wise itinerary and send it directly to your WhatsApp / Email within 30–60 minutes.
Can I change the hotels, nights, or itinerary in a pre-made package?
Yes, 100%! All our packages are completely customizable. You can upgrade hotel tiers (e.g., from 4★ to a private pool villa or 5★ luxury resort), add or remove sightseeing days, or request specific meal plans.
How far in advance should I book my tour package?
For domestic holidays (Kashmir, Himachal, Kerala), booking 3 to 6 weeks in advance ensures the best hotel rooms and flight rates. For international trips (Bali, Dubai, Vietnam, Maldives), booking 4 to 8 weeks in advance is recommended to secure flights and visa processing smoothly.
Payments & Security
What is the payment structure for booking a holiday?
We require a transparent deposit (typically 25%–30% of the land package) to confirm your hotel vouchers and private transport bookings. The balance amount can be cleared in simple milestones prior to travel or upon arrival per tour terms.
Which payment methods are accepted?
We accept all major secure payment methods including UPI (Google Pay, PhonePe, Paytm), IMPS/NEFT Net Banking, Debit Cards, and Credit Cards via secure bank gateways.
On-Trip Assistance & Support
Who will assist us while we are traveling?
You are assigned a dedicated personal Trip Coordinator on WhatsApp who monitors your flight arrivals, coordinates with local chauffeurs and hotel front desks, and is available 24/7 on call for any assistance throughout your journey.
Do your drivers speak English or Hindi?
Yes. For domestic tours, drivers speak fluent Hindi and local languages. For international destinations (Bali, Dubai, Vietnam, Thailand), our vetted private chauffeurs and tour guides speak clear conversational English.
Visas & International Travel
Does MastiTrips assist with international visas?
Yes! We provide complete end-to-end visa assistance for Dubai, Vietnam, Singapore, Thailand, and Bali (eVisa / e-VOA documentation), ensuring all necessary forms and clearances are completed error-free.